Simplifying Moving using AI-Powered Video Survey & Quote Estimation

Discover the Future of Moving Surveys

Welcome to our Case Study page, where we showcase the power of CentralNest’s AI-driven solution in real-world scenarios. In these detailed case studies, you'll see how our cutting-edge technology transforms the moving process by analysing actual living room videos. Within seconds, our AI model accurately identifies and labels every object in the room, streamlining the inventory process and enabling precise move planning. Explore how our solution delivers efficiency, accuracy, and transparency, helping moving companies save time and enhance customer satisfaction.

Revolutionising Moving Surveys with AI

Challenge: Time-Consuming and Inaccurate Surveys

Traditional moving surveys often involve manual, time-intensive processes that require a physical site visit or detailed item lists provided by the customer. These methods are prone to errors, missed items, and discrepancies, leading to inaccurate quotes, last-minute adjustments, and customer dissatisfaction. The challenge was to create a solution that eliminates these inefficiencies while improving accuracy and user experience.

Solution: AI-Powered Moving Survey Automation

With our AI-driven platform, the moving company and its customers can simplify the survey and quoting process.

Here's how it works, step by step.

Capturing Video

The user records two short videos using their smartphone—one of the living room and another of the bedroom. These videos are captured in natural conditions, with no special setup required.

Video Upload
The user uploads the videos to the moving company’s website using our intuitive web plugin. The platform supports multiple video formats and provides a seamless upload process.

CentralNest's AI Algorithm in Action
Automatically analyses the footage, identifying all objects in the living room and bedroom within seconds. Detected objects are labelled (e.g., "TV," "bed," "desk," "wardrobe") and grouped by room.

User Confirmation via Phone Interface
The detected items are displayed in a clean and interactive mobile interface.

The user reviews each item, confirming
- Whether the item will be moved
- If the item needs to be disassembled before the move
Additional items not captured in the video can be added manually

Automated Prepopulated Quote
Based on the confirmed inventory, the platform calculates

Total volume and weight of items
Required labour (number of movers)
Estimated time for packing, loading, transport, and unloading
Necessary vehicle size and additional equipment
A detailed, automated and prepopulated quote is instantly generated and sent to the moving company.

Custom Quote Review
The moving company can review and edit the generated quote as needed, allowing for adjustments like route changes, additional services, or discounts. Once finalised, the quote is sent directly to the user.

Results: Efficiency and Accuracy at Scale

01

Time & Cost Savings

The AI processed both videos (living room and bedroom) in under 30 seconds, compared to traditional surveys.
Both customers and moving company have a clear understanding of the cost required right from the start

02

Accuracy

The AI achieved a 90% detection accuracy, identifying key objects like sofas, beds, and tables, as well as smaller items such as lamps and wall art.
The user had full control to confirm or modify the inventory, ensuring no items were missed.

03

Seamless Experience

The user-friendly mobile interface made it easy for customers to interact with the system, reducing friction and improving satisfaction.
The automated quote generation provided instant transparency and minimized back-and-forth communication.

04

Business Impact

Moving companies reported a 83% reduction in survey times.
Customer satisfaction increased significantly due to faster and more accurate quotes.